Intercom and RingCentral Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Ringcentral?

The Intercom and RingCentral integration empowers your support and sales teams by combining Intercom's powerful customer messaging platform with RingCentral's robust cloud communication system. This integration enables real-time voice calls, SMS, and video conferencing directly within your Intercom workspace, ensuring faster response times and a unified customer experience. Easily manage all customer interactions from a single interface, track call activities, and enhance collaboration across teams.

Frequently asked questions

What benefits does the Intercom and RingCentral integration offer?

This integration centralizes customer communication by allowing voice calls, SMS, and video meetings within Intercom. It improves response times, streamlines workflows, and provides a seamless experience for both your team and customers.

How do I set up the Intercom and RingCentral integration?

Simply connect your RingCentral account within Intercom’s app marketplace, authorize the integration, and configure your communication preferences to start making and receiving calls and messages directly from Intercom.

Can I track call and message history within Intercom?

Yes, all RingCentral calls and messages made through Intercom are logged automatically, allowing you to review conversation history and maintain comprehensive customer records.

Is this integration secure and compliant with data privacy standards?

Absolutely. Both Intercom and RingCentral adhere to industry-leading security protocols and compliance standards, ensuring your customer data is protected throughout all communications.

Does the integration support mobile and desktop platforms?

Yes, the integration works seamlessly across desktop and mobile devices, enabling your team to stay connected with customers anytime, anywhere.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Ringcentral?

Frequently asked questions

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