Intercom
Slack

Intercom and Slack Integration

Connecting Intercom with Slack helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Intercom and Slack, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Verify Slack Signature
Verify requests from Slack using a unique app secret
Upload File
Upload a file
Update Profile
Update basic profile field such as name or title
Update Message
Update a message
Update Groups Members
Update the list of users for a User Group
Set Status
Set the current status for a user
List Replies
Retrieve a thread of messages posted to a conversation
Send a Large Message (3000+ characters)
Send a large message (more than 3000 characters) to a channel, group or user
Set Channel Topic
Set the topic on a selected channel

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Slack?

By linking Intercom with Slack, Ayudo makes everyday work smoother so updates to conversations immediately inform channels. Every workflow is transparent with run history and error handling so your admins can trust the results. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, Notify teams of new user activity Message customers from keyword mentions

Connect
Intercom
and
Slack
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Intercom with Slack?

A straightforward win is Notify Slack channels of new conversations. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event for each new Intercom event for a user. and then perform Upload File in Slack?

Yes, you can set up a workflow so that when trigger new event for each new Intercom event for a user., Ayudo carries out Upload File in Slack. You control filters and field mappings so only the right events trigger the action.

Can we start from Slack and drive Send Message To Contact in Intercom?

Absolutely. When trigger new event when a new message is posted to one or more channels, Ayudo can run Send Message To Contact in Intercom so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between Intercom and Slack?

Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.

What problems does connecting Intercom and Slack actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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