Intercom
WhatsApp Business

Intercom and WhatsApp Business Integration

Connecting Intercom with WhatsApp Business helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Intercom and WhatsApp Business, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and WhatsApp Business?

When Intercom works alongside WhatsApp Business, your conversations finally talk to your whatsapp messages, cutting response times and context switching. Configure only the events and fields you care about so the sync is fast, relevant, and easy to audit. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, Send WhatsApp messages for conversations Send nurturing WhatsApp to new leads

Connect
Intercom
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Intercom with WhatsApp Business?

A straightforward win is Sync WhatsApp with Intercom contacts. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event each time a new lead is added. and then perform List Message Templates in WhatsApp Business?

Yes, you can set up a workflow so that when trigger new event each time a new lead is added., Ayudo carries out List Message Templates in WhatsApp Business. You control filters and field mappings so only the right events trigger the action.

Can we start from WhatsApp Business and drive Create Note in Intercom?

Absolutely. When trigger new event when a new message is sent or received, Ayudo can run Create Note in Intercom so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between Intercom and WhatsApp Business?

Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.

What problems does connecting Intercom and WhatsApp Business actually solve?

Bringing the two apps together removes manual updates and missing context so your team can move faster. Ayudo keeps critical records aligned and cuts down on app switching which improves response times, data quality, and accountability.

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