Intercom and WhatsApp Business Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Send Voice Message

Sends a voice message

Send Text Using Template

Send a text message using a pre-defined template

Send Text Message

Sends a text message

List Message Templates

Lists message templates

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Whatsapp Business?

Our Intercom and WhatsApp Business integration enables your support and sales teams to manage all WhatsApp messages directly within Intercom’s intuitive inbox. Deliver personalized, real-time responses, automate workflows, and track conversations effortlessly across platforms to enhance customer experience and drive growth.

Frequently asked questions

How does the Intercom and WhatsApp Business integration work?

The integration connects your WhatsApp Business account to Intercom, allowing you to send and receive WhatsApp messages directly within Intercom’s platform. This centralizes communication and helps your team manage customer interactions more efficiently.

Can I automate WhatsApp messages through Intercom?

Yes, you can set up automated workflows, chatbots, and triggered messages in Intercom that send WhatsApp messages based on customer actions or inquiries, improving response times and engagement.

Is the integration secure and compliant with WhatsApp policies?

Absolutely. Our integration uses official WhatsApp Business APIs and adheres to all security and compliance standards to ensure your customer data is protected and your messaging follows WhatsApp’s guidelines.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration setup is straightforward with step-by-step guidance, and our support team is available to assist you throughout the process.

Will this integration help improve customer response times?

Yes, by consolidating WhatsApp messages into Intercom’s platform and enabling automation, your team can respond faster and more effectively, enhancing overall customer satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Whatsapp Business?

Frequently asked questions

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