Intercom

Workday

Intercom and Workday Integration

Seamlessly connect Intercom’s customer messaging with Workday’s HR and finance systems to streamline workflows and enhance employee and customer experiences.

Get Started See Ayudo in action

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Workday?

The Intercom and Workday integration empowers your teams by synchronizing customer interactions with employee data and organizational workflows. Automate HR processes triggered by customer insights, improve internal communication, and ensure your workforce is aligned with customer needs. This integration bridges the gap between customer support and human resources, enabling smarter decision-making and faster issue resolution.

Frequently asked questions

What benefits does the Intercom and Workday integration provide?

This integration streamlines communication between customer support and HR teams, automates workflows such as onboarding triggered by customer feedback, and provides unified data insights to improve employee and customer satisfaction.

How does the integration handle data synchronization?

Data from Intercom conversations and customer profiles can be mapped to Workday employee records and workflows in real-time, ensuring that HR and support teams have up-to-date information without manual data entry.

Is the integration secure and compliant with data privacy regulations?

Yes, the integration follows industry-standard security protocols and complies with GDPR and other relevant data privacy regulations to protect sensitive employee and customer information.

Can I customize workflows between Intercom and Workday?

Absolutely. The integration supports customizable triggers and actions, allowing you to tailor workflows to your organization’s specific HR and customer support processes.

What kind of support is available for setting up the integration?

We offer comprehensive documentation, step-by-step guides, and dedicated customer support to help you seamlessly implement and optimize the Intercom and Workday integration.

Intercom and Workday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Workday?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams