Jira
Aircall

Jira and Aircall Integration

Seamlessly connect your customer calls with your project management workflow to boost productivity and enhance team collaboration.

Explore Triggers and Actions

New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Event
Trigger new event when an event with subscribed event source triggered,
New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Issue Deleted Event (Instant)
Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Get Call
Retrieves details about a call.
Update Contact
Update a contact in Aircall.
Create Contact
Create a contact in Aircall.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Aircall?

The Jira and Aircall integration bridges your customer support calls with your project tracking system. Automatically log calls, create Jira issues directly from Aircall, and keep your team aligned with real-time updates. This integration streamlines communication, accelerates issue resolution, and ensures no customer request falls through the cracks.

Connect
Jira
and
Aircall
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Jira and Aircall integration improve my team's workflow?

By linking Aircall's call data with Jira's project management tools, your team can automatically create and update Jira issues from calls, ensuring faster response times and better tracking of customer requests.

Can I create Jira tickets directly from Aircall during a call?

Yes, the integration allows you to create Jira issues in real-time while on a call, capturing all relevant information without switching platforms.

Is call data synced automatically between Aircall and Jira?

All call details, including call recordings, notes, and call duration, are automatically logged into the corresponding Jira issues for comprehensive record-keeping.

What Jira versions are compatible with the Aircall integration?

The integration supports Jira Cloud and Jira Server versions, ensuring flexibility depending on your setup.

How secure is the data shared between Jira and Aircall?

Data exchanged between Aircall and Jira is encrypted and complies with industry-standard security protocols to protect your sensitive information.

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