Jira and Freshdesk Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Jira and Freshdesk?

Our Jira-Freshdesk integration bridges the gap between your customer support and development teams. Automatically sync tickets and issues, ensuring that customer requests in Freshdesk are effortlessly tracked and resolved in Jira. Enhance collaboration, reduce response times, and improve overall customer satisfaction with real-time updates and bi-directional communication between platforms.

Frequently asked questions

How does the Jira and Freshdesk integration work?

The integration syncs Freshdesk tickets with Jira issues, allowing support agents and developers to collaborate efficiently. Updates made in one platform are reflected in the other, ensuring both teams have the latest information.

Can I customize which Freshdesk tickets sync with Jira?

Yes, you can set filters and rules to determine which Freshdesk tickets are automatically linked to Jira issues, giving you control over the integration flow.

Is the integration real-time?

Yes, the integration supports real-time syncing, so any updates in Freshdesk or Jira are promptly reflected on both sides to keep teams aligned.

Do I need technical expertise to set up the integration?

No, the integration is designed for easy setup with step-by-step instructions. However, having admin access to both Jira and Freshdesk accounts is required.

Will the integration help improve customer support response times?

Absolutely. By connecting support tickets directly with development issues, your teams can resolve problems faster and keep customers informed throughout the process.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Freshdesk?

Frequently asked questions

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