Jira and Freshservice Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Freshservice?

Our Jira-Freshservice integration bridges the gap between your IT support and development teams. Automatically sync tickets, incidents, and updates across both platforms to ensure faster issue resolution and improved collaboration. With real-time data exchange, your teams stay aligned, reduce manual work, and enhance overall productivity.

Frequently asked questions

What benefits does the Jira and Freshservice integration provide?

The integration enables seamless communication between IT support and development teams by syncing tickets and updates in real-time, reducing manual data entry, accelerating issue resolution, and improving overall workflow efficiency.

How does the integration handle ticket synchronization?

Tickets created or updated in either Jira or Freshservice are automatically synchronized to the other platform, ensuring both teams have up-to-date information without needing to switch tools or manually update records.

Is it possible to customize which fields are synced between Jira and Freshservice?

Yes, the integration allows customization of field mappings so you can choose which ticket details, comments, and statuses are shared between Jira and Freshservice to fit your team's specific workflow requirements.

Does the integration support syncing comments and attachments?

Absolutely. Comments and attachments added to tickets in either Jira or Freshservice are synchronized, providing full context and history to both IT and development teams.

How do I set up the Jira and Freshservice integration?

Setup is simple: authenticate both Jira and Freshservice accounts, configure your synchronization preferences including field mappings and triggers, and activate the integration to start syncing tickets automatically.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Freshservice?

Frequently asked questions

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