Jira and Intercom Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Intercom?

Our Jira and Intercom integration empowers your team to effortlessly sync customer conversations with development tasks. Automatically create Jira issues from Intercom chats, track progress in real-time, and ensure your support and engineering teams stay aligned. This integration reduces manual work, accelerates issue resolution, and enhances customer satisfaction by bridging communication gaps between support and product teams.

Frequently asked questions

How does the Jira and Intercom integration work?

The integration allows you to create Jira issues directly from Intercom conversations. Support agents can link customer messages to existing Jira tickets or generate new ones without leaving Intercom, ensuring seamless collaboration between support and development teams.

Can I sync updates between Jira and Intercom automatically?

Yes, updates made to Jira issues such as status changes or comments can be automatically reflected in Intercom conversations, keeping your support team informed in real-time without switching platforms.

Is the integration customizable to fit my team's workflow?

Absolutely. You can configure which Jira projects and issue types are available in Intercom, set default fields, and customize notifications to match your team's specific processes and preferences.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration features a user-friendly setup wizard that guides you through connecting your Jira and Intercom accounts and configuring settings in minutes.

Does this integration support Jira Cloud and Server versions?

Currently, the integration supports Jira Cloud. Support for Jira Server/Data Center is planned for future releases.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Intercom?

Frequently asked questions

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