Jira & Jira Service Desk Integration | Streamline Support & Development

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Jira Service Desk?

Our integration between Jira and Jira Service Desk empowers teams to collaborate effortlessly by syncing issues, automating ticket updates, and providing full visibility across development and support cycles. Enhance communication between your service desk agents and development teams to resolve customer requests faster and improve overall efficiency.

Frequently asked questions

What benefits does integrating Jira with Jira Service Desk provide?

Integrating Jira with Jira Service Desk enables real-time synchronization of tickets and issues, improves cross-team collaboration, reduces manual updates, and accelerates issue resolution by connecting support and development workflows.

How does the integration handle issue synchronization between Jira and Jira Service Desk?

The integration automatically syncs issue statuses, comments, and attachments between Jira and Jira Service Desk, ensuring both teams have up-to-date information without duplicating work or missing critical updates.

Can I customize which fields and data are shared between Jira and Jira Service Desk?

Yes, the integration allows you to configure which issue fields, statuses, and comments are synchronized, giving you control over the data flow to match your team's specific processes and requirements.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration adheres to Atlassian’s security protocols and data privacy standards, ensuring that all information exchanged between Jira and Jira Service Desk is protected and compliant with industry best practices.

How do I get started with the Jira and Jira Service Desk integration?

Getting started is simple—install the integration via the Atlassian Marketplace, configure your synchronization settings, and start linking your Jira issues with Jira Service Desk tickets to enhance your team's collaboration immediately.

Jira and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Jira Service Desk?

Frequently asked questions

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