Jira and Microsoft Outlook Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Download Attachment

Downloads an attachment to the /tmp directory.

Add Label to Email

Adds a label/category to an email in Microsoft Outlook.

Approve Workflow

Suspend the workflow until approved by email.

Create Contact

Add a contact to the root Contacts folder,

Create Draft Email

Create a draft email,

Find Contacts

Finds contacts with the given search string.

List Contacts

Get a contact collection from the default contacts folder,

List Folders

Retrieves a list of all folders in Microsoft Outlook.

List Labels

Get all the labels/categories that have been defined for a user.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Quickly Identify Contacts

Instantly locate the right contacts for new issues.

Automatically Update Contacts

Effortlessly keep your contacts up to date with new issues.

Automate Contact Creation

Automatically create contacts from new Jira issues.

Streamlined Contact Updates

Automatically compile your contacts for seamless collaboration.

Streamline Contact Management

Automatically create contacts when issues are deleted.

Identify Contacts from Updates

Quickly locate relevant contacts upon issue changes.

Streamlined Contact Management

Automatically retrieve your contacts whenever an issue is removed.

Seamless Contact Creation

Automate contact creation when issues are updated.

Automatically Update Contacts

Ensure your contact list stays current with minimal effort.

What can Ayudo do with Jira and Microsoft Outlook?

Our Jira and Microsoft Outlook integration allows you to effortlessly sync tasks, track issues, and manage projects directly from your email inbox. Create, update, and comment on Jira issues without switching apps, ensuring you stay focused and efficient throughout your workday.

Frequently asked questions

How do I connect Jira with Microsoft Outlook?

Simply install the Jira add-in from the Microsoft Outlook Store, then authenticate your Jira account to start syncing tasks and issues directly within Outlook.

Can I create Jira issues directly from Outlook emails?

Yes! With the integration, you can convert any email into a Jira issue with just a few clicks, preserving the email content and attachments for easy reference.

Will updates in Jira reflect in Outlook automatically?

Absolutely. Changes made to Jira issues, such as status updates or comments, will sync in real-time to your Outlook interface, keeping you informed without leaving your inbox.

Is this integration secure and compliant with data privacy standards?

Yes, our integration uses encrypted connections and adheres to industry-standard security protocols to ensure your data remains safe and compliant with privacy regulations.

Does this integration support all Jira project types?

The integration supports all standard Jira project types, including Scrum, Kanban, and Bug Tracking projects, enabling versatile project management from Outlook.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Microsoft Outlook?

Frequently asked questions

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