Jira and RingCentral Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Ringcentral?

The Jira and RingCentral integration empowers teams to manage tasks and communications in one unified platform. Instantly link calls, messages, and meetings to Jira issues, enabling real-time collaboration and faster issue resolution. Stay updated with notifications, create tickets from calls, and track communication history directly within Jira to enhance productivity and transparency.

Frequently asked questions

How does the Jira and RingCentral integration improve team collaboration?

By linking RingCentral calls and messages directly to Jira issues, teams can easily access communication history, share updates, and resolve tasks faster without switching between apps.

Can I create Jira tickets from RingCentral calls or messages?

Yes, the integration allows you to create Jira issues directly from RingCentral calls or messages, ensuring that important conversations are captured as actionable tasks.

Will I receive Jira notifications within RingCentral?

You can configure notifications to receive Jira updates within RingCentral, keeping you informed about issue status changes, comments, and assignments in real time.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration adheres to industry-standard security protocols and data privacy regulations to ensure your information remains protected.

What are the system requirements to use this integration?

You need active Jira and RingCentral accounts with appropriate permissions. The integration supports Jira Cloud and RingCentral MVP platforms.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Ringcentral?

Frequently asked questions

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