Jira Service Desk
Aircall
Jira Service Desk and Aircall Integration
Seamlessly connect Jira Service Desk with Aircall to streamline your customer support and enhance team collaboration.
Seamlessly connect Jira Service Desk with Aircall to streamline your customer support and enhance team collaboration.
The Jira Service Desk and Aircall integration empowers support teams by combining powerful ticket management with advanced call center capabilities. Automatically create and update Jira tickets from Aircall calls, log call details, and access customer information in real-time. This integration ensures faster response times, improved issue tracking, and a unified customer support experience across voice and digital channels.
By automatically syncing call data with Jira tickets, the integration reduces manual entry, accelerates issue resolution, and provides agents with immediate access to customer history during calls.
Yes, you can create new Jira tickets directly from Aircall during or after a call, ensuring that every customer interaction is properly tracked and addressed.
Absolutely. Call logs, recordings, and call metadata are automatically attached to the relevant Jira tickets, providing comprehensive context for your support agents.
Yes, the integration allows you to configure which call information—such as call duration, agent notes, and recording links—is synced to Jira tickets to fit your team's needs.
You need active accounts on both Jira Service Desk and Aircall, along with admin permissions to authorize and configure the integration through the Aircall Marketplace or Jira’s app settings.
