Jira Service Desk and Asana Integration

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Create Project

Create a new project in a workspace or team.

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project.

Create Subtask

Creates a new subtask and adds it to the parent task.

Create Task Comment

Adds a comment to a task.

Create Task

Creates a new task.

Create Task from Template

Creates a new task from a task template.

Delete Task

Deletes a specific and existing task.

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task.

Get Tasks From Task List

Returns the compact list of tasks in a user’s My Tasks list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Asana?

The Jira Service Desk and Asana integration empowers teams to synchronize support tickets and project tasks effortlessly. Automatically convert Jira Service Desk requests into actionable Asana tasks, ensuring clear visibility and collaboration across support and project teams. Keep updates in sync in real-time, reduce manual data entry, and accelerate issue resolution by bridging the gap between customer support and project execution.

Frequently asked questions

How does the Jira Service Desk and Asana integration work?

The integration automatically creates Asana tasks from Jira Service Desk tickets and syncs updates between both platforms, enabling teams to track and manage support issues alongside project tasks without switching tools.

Can I customize which Jira tickets sync to Asana?

Yes, you can set filters and rules to specify which Jira Service Desk tickets are converted into Asana tasks based on criteria like priority, status, or project type.

Is the integration real-time?

Yes, the integration supports real-time syncing of comments, status updates, and attachments between Jira Service Desk and Asana to keep both teams aligned instantly.

Do I need technical expertise to set up the integration?

No, the integration features an intuitive setup wizard that guides you through connecting Jira Service Desk and Asana without requiring coding skills.

Will the integration help improve team collaboration?

Absolutely. By linking support tickets with project tasks, teams can collaborate more effectively, reduce response times, and ensure customer issues are resolved efficiently.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Asana?

Frequently asked questions

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