Jira Service Desk & Etsy Integration | Streamline Your Customer Support

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Create Draft Listing Product

Creates a physical draft listing product in a shop on the Etsy channel.

Get Listing Inventory

Retrieves the inventory record for a listing by listing ID.

Delete Listing

Open API V3 endpoint to delete a ShopListing. A ShopListing can be deleted only if the state is one of the following: `SOLD_OUT`, `DRAFT`, `EXPIRED`, `INACTIVE`, `ACTIVE` and `is_available` or `ACTIVE` and has seller flags: `SUPRESSED` (frozen), `VACATION`, `CUSTOM_SHOPS` (pattern), `SELL_ON_FACEBOOK`.

Update Listing Property

Updates or populates the properties list defining product offerings for a listing. Each offering requires both a `value` and a `value_id` that are valid for a `scale_id` assigned to the listing or that you assign to the listing with this request.

Get Listing

Retrieves a listing record by listing ID.

Update Listing Inventory

Updates the inventory for a listing identified by a listing ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Etsy?

Our Jira Service Desk and Etsy integration empowers your support team to manage Etsy customer inquiries, orders, and issues directly within Jira. Automate ticket creation from Etsy messages, track order statuses, and resolve customer requests faster—all in one unified platform.

Frequently asked questions

How does the Jira Service Desk and Etsy integration work?

The integration automatically syncs customer messages and order details from your Etsy shop into Jira Service Desk as support tickets, allowing your team to manage and respond to inquiries without switching platforms.

Can I track Etsy order statuses within Jira Service Desk?

Yes, the integration provides real-time updates on Etsy order statuses directly within Jira tickets, helping your support team stay informed and provide accurate information to customers.

Is it possible to automate ticket creation from Etsy conversations?

Absolutely. Incoming messages from Etsy customers can trigger automatic ticket creation in Jira Service Desk, ensuring no inquiry goes unnoticed.

Do I need technical expertise to set up the integration?

No technical expertise is required. Our step-by-step setup guide and intuitive interface make connecting Jira Service Desk with Etsy quick and easy.

Will this integration help improve customer satisfaction?

Yes, by centralizing support requests and order information, your team can respond faster and more accurately, leading to enhanced customer satisfaction and loyalty.

Jira Service Desk and Etsy Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Etsy?

Frequently asked questions

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