Jira Service Desk & Google Sheets Integration | Streamline Support Reporting

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Delete Worksheet

Delete a specific worksheet.

Find Row

Find one or more rows by a column and value.

Get Cell

Fetch the contents of a specific cell in a spreadsheet.

Get Spreadsheet by ID

Returns the spreadsheet at the given ID.

Get Values in Range

Get all values or values from a range of cells using A1 notation.

Insert an Anchored Note

Insert a note on a spreadsheet cell.

Insert Comment

Insert a comment into a spreadsheet.

List Worksheets

Get a list of all worksheets in a spreadsheet.

Update Cell

Update a cell in a spreadsheet.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Google Sheets?

Our Jira Service Desk and Google Sheets integration empowers your team to automatically export, update, and manage support tickets directly within Google Sheets. This integration simplifies data tracking, enhances collaboration, and accelerates decision-making by providing real-time access to your service desk metrics in a familiar spreadsheet environment.

Frequently asked questions

How does the Jira Service Desk and Google Sheets integration work?

The integration connects your Jira Service Desk account with Google Sheets, allowing you to automatically import and update ticket data in spreadsheets. You can customize which fields to sync and set schedules for automatic updates.

Can I customize which Jira tickets are exported to Google Sheets?

Yes, you can filter tickets based on status, priority, assignee, or any other Jira field to export only the data relevant to your reporting needs.

Is the data synced in real-time between Jira Service Desk and Google Sheets?

The integration supports scheduled syncs at configurable intervals, ensuring your Google Sheets data stays up-to-date without manual intervention. Real-time syncs are available depending on your plan and setup.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration features a user-friendly setup wizard that guides you through connecting your accounts and configuring sync preferences.

Can multiple team members collaborate on the synced Google Sheets data?

Absolutely. Since the data resides in Google Sheets, your team can collaborate in real-time, add comments, and share insights seamlessly while staying connected to your Jira Service Desk data.

Jira Service Desk and Google Sheets Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Google Sheets?

Frequently asked questions

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