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Jira Service Desk
Intercom

Jira Service Desk and Intercom Integration

Seamlessly connect Jira Service Desk with Intercom to streamline your customer support and issue tracking.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Request Created
Trigger new event when a customer request is created.
Request Status Updated
Trigger new event when a customer request is updated.
Send Incoming Message
Send a message from a user into your Intercom app. here.
Send Message To Contact
Send a message to a contact in Intercom.
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.
Reply To Conversation
Add a reply or a note to an existing conversation thread.
Create Note
Creates a note for a specific user.
Add Tag To Contact
Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Jira Service Desk and Intercom?

Our Jira Service Desk and Intercom integration empowers your support teams to deliver faster, more efficient service by syncing conversations and tickets across both platforms. Automatically convert Intercom chats into Jira issues, track progress in real-time, and maintain a unified view of customer interactions and technical workflows—all without switching apps.

Connect
Jira Service Desk
and
Intercom
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the Jira Service Desk and Intercom integration work?

The integration automatically syncs Intercom conversations with Jira Service Desk tickets, allowing support agents to create, update, and track issues directly from Intercom. This ensures seamless communication between customer support and development teams.

Can I customize which Intercom conversations become Jira tickets?

Yes, you can set rules and filters to determine which Intercom chats are converted into Jira Service Desk tickets, helping you prioritize and manage issues effectively.

Will updates in Jira Service Desk reflect back in Intercom?

Absolutely. Any status changes, comments, or resolutions made in Jira Service Desk are automatically synced back to the corresponding Intercom conversation, keeping your support agents informed in real-time.

Is the integration secure and compliant with data privacy standards?

Yes, our integration adheres to industry-standard security protocols and data privacy regulations to ensure your customer information is protected at all times.

How do I set up the integration between Jira Service Desk and Intercom?

Setup is simple: connect your Jira and Intercom accounts through our integration dashboard, configure your preferences, and start syncing conversations and tickets instantly—no coding required.

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