Jira Service Desk & Jira Software Integration | Streamline IT & Dev Workflows

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Jira?

The integration between Jira Service Desk and Jira Software empowers teams to collaborate effortlessly by linking customer support tickets with development tasks. This unified approach accelerates issue resolution, improves communication, and enhances overall productivity by providing full visibility from request to deployment.

Frequently asked questions

What benefits does integrating Jira Service Desk with Jira Software provide?

Integrating these platforms allows support and development teams to collaborate in real-time, track issues end-to-end, reduce resolution times, and ensure customer requests are addressed efficiently within the development cycle.

How do I link a Jira Service Desk ticket to a Jira Software issue?

Within Jira Service Desk, you can create a linked Jira Software issue directly from a customer ticket, establishing a connection that keeps both teams updated on progress and status changes automatically.

Can I automate workflows between Jira Service Desk and Jira Software?

Yes, automation rules can be set up to trigger actions such as updating ticket statuses, notifying teams, or transitioning issues based on changes in either platform, ensuring smooth and consistent workflows.

Is the integration customizable to fit different team needs?

Absolutely. The integration supports customizable workflows, issue types, and permissions, allowing teams to tailor how data flows between Jira Service Desk and Jira Software to match their unique processes.

Does this integration support reporting and analytics?

Yes, by combining data from both Jira Service Desk and Jira Software, teams can generate comprehensive reports and dashboards that provide insights into service performance, development progress, and customer satisfaction.

Jira Service Desk and Jira Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Jira?

Frequently asked questions

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