Jira Service Desk and monday.com Integration | Streamline Service & Project Workflows

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Item

Creates an item.

Create Subitem

Creates a subitem.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Column Values

Update multiple column values of an item.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Monday?

Our integration bridges Jira Service Desk and monday.com, enabling teams to synchronize tickets, automate task updates, and enhance collaboration across platforms. Effortlessly track service requests alongside project progress, ensuring transparency and faster resolution times.

Frequently asked questions

What benefits does the Jira Service Desk and monday.com integration offer?

This integration centralizes your service requests and project tasks, reduces manual data entry, and improves communication between support and project teams, leading to increased efficiency and faster issue resolution.

How does data synchronization work between Jira Service Desk and monday.com?

Tickets created or updated in Jira Service Desk automatically reflect in monday.com boards, and vice versa, ensuring both platforms stay up-to-date in real time without manual intervention.

Can I customize which fields sync between Jira Service Desk and monday.com?

Yes, the integration allows you to map and customize fields to fit your workflow, ensuring that only relevant information is shared between the two platforms.

Is technical expertise required to set up the integration?

No, the integration features an intuitive setup wizard designed for users of all technical levels, with step-by-step guidance to get you up and running quickly.

Does the integration support automation between Jira Service Desk and monday.com?

Absolutely. You can create automated triggers and actions, such as updating task statuses or notifying team members, to streamline your service and project management processes.

Jira Service Desk and Monday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Monday?

Frequently asked questions

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