Jira Service Desk
Okta

Jira Service Desk and Okta Integration

Seamlessly connect Jira Service Desk with Okta to streamline user management and enhance security.

Explore Triggers and Actions

New Request Created
Trigger new event when a customer request is created.
Request Status Updated
Trigger new event when a customer request is updated.
Create User
Creates a new user in the Okta system.
Get User
Fetches the information of a specific user from the Okta system.
Update User
Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Jira Service Desk and Okta?

The integration between Jira Service Desk and Okta empowers your IT and support teams by automating user provisioning, enabling single sign-on (SSO), and enforcing robust access controls. This connection ensures that your service desk users have secure, simplified access while reducing administrative overhead and improving compliance.

Connect
Jira Service Desk
and
Okta
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating Jira Service Desk with Okta provide?

Integrating Jira Service Desk with Okta offers centralized user management, automated provisioning and deprovisioning, secure single sign-on, and enhanced security policies, resulting in improved operational efficiency and a better user experience.

How does single sign-on (SSO) work between Jira Service Desk and Okta?

Okta acts as the identity provider, allowing users to authenticate once and gain seamless access to Jira Service Desk without needing to log in separately, simplifying access and strengthening security.

Can I automate user provisioning and deprovisioning with this integration?

Yes, the integration supports automated provisioning and deprovisioning of users in Jira Service Desk based on their status in Okta, ensuring that access is granted or revoked promptly according to your organization's policies.

Is the integration secure and compliant with industry standards?

Absolutely. The integration leverages Okta’s robust security features, including multi-factor authentication and compliance with standards like SAML and SCIM, to ensure secure and compliant access management.

How do I set up the Jira Service Desk and Okta integration?

Setup involves configuring Jira Service Desk as an application in Okta, enabling SSO and provisioning features, and mapping user attributes. Detailed step-by-step guides and support resources are available to assist with the process.

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