Jira Service Desk and RingCentral Integration

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Ringcentral?

The Jira Service Desk and RingCentral integration empowers your support teams by combining powerful ticket management with advanced communication tools. Automatically link calls, messages, and voicemails from RingCentral to Jira Service Desk tickets, enabling faster issue resolution and improved customer interactions. Streamline workflows with real-time call logging, click-to-call features, and instant notifications, all within a unified platform designed to boost productivity and customer satisfaction.

Frequently asked questions

How does the Jira Service Desk and RingCentral integration improve support workflows?

The integration automatically logs RingCentral calls and messages into Jira Service Desk tickets, providing support agents with complete communication histories. This reduces manual data entry, accelerates issue tracking, and ensures seamless follow-ups.

Can I make calls directly from Jira Service Desk using RingCentral?

Yes, the integration enables click-to-call functionality, allowing agents to initiate RingCentral calls directly from Jira Service Desk tickets or customer profiles, saving time and improving efficiency.

Is call recording and voicemail accessible within Jira Service Desk?

Absolutely. Recorded calls and voicemails from RingCentral are linked to the corresponding Jira Service Desk tickets, giving agents easy access to all relevant communication for better context and resolution.

What are the setup requirements for this integration?

You need active accounts for both Jira Service Desk and RingCentral. The integration can be configured via the Atlassian Marketplace app or RingCentral’s integration settings, with minimal technical setup required.

Does this integration support real-time notifications for incoming calls or messages?

Yes, agents receive real-time notifications within Jira Service Desk for incoming RingCentral calls and messages, ensuring prompt responses and improved customer service.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Ringcentral?

Frequently asked questions

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