Jira Service Desk & Slack Integration | Streamline Support & Collaboration

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Slack?

Our Jira Service Desk and Slack integration empowers your support and IT teams to receive real-time notifications, create and update tickets directly from Slack, and collaborate effortlessly without switching platforms. Stay informed, respond faster, and enhance productivity by bringing your service desk workflows into your team's favorite communication tool.

Frequently asked questions

How does the Jira Service Desk and Slack integration improve team collaboration?

The integration enables real-time notifications and ticket updates within Slack channels, allowing teams to discuss and resolve issues instantly without toggling between applications.

Can I create and update Jira Service Desk tickets directly from Slack?

Yes, you can create new tickets, add comments, and update existing issues right from Slack using simple commands or interactive message buttons.

Is the integration customizable to fit my team's workflow?

Absolutely. You can configure which notifications to receive, set up specific Slack channels for different projects, and tailor commands to match your team's processes.

What are the security measures in place for this integration?

The integration uses secure OAuth authentication and adheres to both Jira and Slack’s security standards to ensure your data remains protected at all times.

How do I set up the Jira Service Desk and Slack integration?

Setup is quick and easy. Simply install the Jira Service Desk app from the Slack App Directory, connect your Jira account, and customize your notification preferences to get started.

Jira Service Desk and Slack Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Slack?

Frequently asked questions

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