Jira Service Desk & Twilio Integration

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Twilio?

Our Jira Service Desk and Twilio integration empowers support teams to send and receive SMS messages directly within Jira. Automate notifications, updates, and customer interactions through Twilio’s reliable messaging platform, ensuring faster response times and improved customer satisfaction without leaving your Jira workspace.

Frequently asked questions

How does the Jira Service Desk and Twilio integration work?

The integration connects your Jira Service Desk with Twilio’s messaging API, allowing you to send SMS notifications and receive customer replies directly within Jira tickets. This streamlines communication and keeps all interactions centralized.

Can I automate SMS notifications for ticket updates?

Yes, you can set up automation rules in Jira Service Desk to trigger SMS notifications via Twilio for ticket status changes, assignments, or resolutions, keeping customers informed in real time.

Is it possible to reply to customer SMS messages from Jira Service Desk?

Absolutely. Incoming SMS messages from customers are logged as comments within the corresponding Jira ticket, enabling your support agents to respond directly from the Jira interface.

What are the prerequisites for setting up this integration?

You need active accounts for both Jira Service Desk and Twilio, along with appropriate API credentials. Additionally, ensure your Jira instance has the necessary permissions to install and configure the integration app or plugin.

Does this integration support international SMS messaging?

Yes, Twilio supports global SMS delivery, allowing you to communicate with customers worldwide through Jira Service Desk, subject to Twilio’s coverage and compliance policies.

Jira Service Desk and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Twilio?

Frequently asked questions

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