Jira Service Desk
Workday

Jira Service Desk and Workday Integration

Seamlessly connect Jira Service Desk with Workday to streamline HR and IT service workflows, enhancing efficiency and employee experience.

Explore Triggers and Actions

New Request Created
Trigger new event when a customer request is created.
Request Status Updated
Trigger new event when a customer request is updated.
Change Business Title
Change the business title of a worker.
Create Job Change
Create a job change for a worker.
Get Worker
Get a worker.
List Organization Types
List organization types.
List Supervisory Organizations
List supervisory organizations.
List Worker Payslips
List the payslips for a worker.
Search Workers
Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

No usecase found. Try searching again.

What can Ayudo do with Jira Service Desk and Workday?

Our Jira Service Desk and Workday integration enables organizations to automate and synchronize HR service requests and IT support tickets. By bridging these two powerful platforms, you can ensure accurate employee data flow, faster ticket resolution, and improved collaboration between HR and IT teams. This integration reduces manual data entry, accelerates onboarding and offboarding processes, and provides a unified view of employee service interactions.

Connect
Jira Service Desk
and
Workday
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating Jira Service Desk with Workday provide?

The integration automates data synchronization between HR and IT systems, reduces manual errors, accelerates employee onboarding and offboarding, and improves overall service delivery by providing seamless communication between Jira Service Desk and Workday.

How does the integration handle employee data synchronization?

Employee information such as job roles, department changes, and contact details are automatically updated between Workday and Jira Service Desk, ensuring both platforms have consistent and up-to-date data without manual intervention.

Can I automate onboarding and offboarding workflows with this integration?

Yes, the integration allows you to trigger automated workflows in Jira Service Desk based on employee lifecycle events in Workday, such as new hires or terminations, streamlining access provisioning and deprovisioning processes.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses encrypted data transfer and adheres to industry-standard security protocols to protect sensitive employee information and ensure compliance with data privacy regulations.

What level of technical expertise is required to set up the integration?

The integration is designed for ease of use with guided setup wizards and comprehensive documentation. While some familiarity with Jira Service Desk and Workday administration is helpful, no advanced coding skills are required.

Built by folks who built