Jira Service Desk and Zendesk Integration

Explore Triggers and Actions

New Request Created

Trigger new event when a customer request is created.

Request Status Updated

Trigger new event when a customer request is updated.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira Service Desk and Zendesk?

Our integration between Jira Service Desk and Zendesk enables your teams to collaborate effortlessly by syncing tickets, comments, and status updates in real-time. This unified approach ensures that customer issues are tracked and resolved efficiently across both platforms, eliminating communication gaps and boosting productivity.

Frequently asked questions

What benefits does the Jira Service Desk and Zendesk integration provide?

The integration allows support and IT teams to work together seamlessly by syncing tickets and updates between Jira Service Desk and Zendesk, reducing manual data entry and improving response times.

How does ticket synchronization work between the two platforms?

When a ticket is created or updated in one platform, the integration automatically syncs the corresponding ticket in the other platform, including comments, status changes, and attachments.

Can I customize which fields are synced between Jira Service Desk and Zendesk?

Yes, the integration offers customizable field mapping so you can choose which ticket fields, statuses, and comments are synchronized to fit your workflow requirements.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses encrypted connections and adheres to industry-standard security protocols to ensure your data remains safe and compliant with privacy regulations.

How do I set up the Jira Service Desk and Zendesk integration?

Setup is simple—connect your Jira Service Desk and Zendesk accounts through our integration platform, configure your sync preferences, and start collaborating immediately with real-time ticket synchronization.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira Service Desk and Zendesk?

Frequently asked questions

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