Jira-Shopify Integration | Streamline E-commerce Project Management

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Verify Webhook

Verify an incoming webhook from Shopify. Exits the workflow if the signature is not valid, otherwise returns `true`

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Shopify Partner?

Our Jira-Shopify integration empowers your team to synchronize Shopify store data directly with Jira, enabling efficient issue tracking, order management, and feature development all in one place. Automate workflows, link customer feedback to development tasks, and keep your e-commerce projects on track with real-time updates and enhanced collaboration between your support, sales, and development teams.

Frequently asked questions

What benefits does the Jira-Shopify integration provide?

The integration centralizes your e-commerce operations by linking Shopify order and customer data with Jira issues, improving visibility, accelerating bug fixes, and enhancing feature rollout through streamlined communication and automated workflows.

How does the integration handle order tracking and issue management?

Orders from Shopify can be automatically linked to Jira tickets, allowing your team to track order-related issues, returns, or customer requests directly within Jira, ensuring timely resolution and improved customer satisfaction.

Is the integration customizable to fit specific workflows?

Yes, the integration supports customizable triggers, field mappings, and automation rules, enabling you to tailor how Shopify data syncs with Jira to match your team's unique processes and priorities.

Do I need technical expertise to set up the integration?

No technical expertise is required. Our step-by-step setup wizard guides you through connecting your Shopify store with Jira, and our support team is available to assist with any questions or advanced configurations.

Can the integration support multiple Shopify stores with one Jira instance?

Absolutely. You can connect multiple Shopify stores to a single Jira instance, allowing centralized management of all your e-commerce projects and orders across different stores.

Jira and Shopify Partner Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Shopify Partner?

Frequently asked questions

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