Jira and Slack Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Add Emoji Reaction

Add an emoji reaction to a message

Reply to a Message Thread

Send a message as a threaded reply

Send Message to User or Group

Send a message to a user or group

Build and Send a Block Kit Message

Configure custom blocks and send to a channel, group, or user

Send Message

Send a message to a user, group, private channel or public channel

Send Message to Channel

Send a message to a public or private channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Slack?

Our Jira and Slack integration allows your team to receive real-time Jira notifications directly in Slack channels, create and update issues without leaving Slack, and collaborate more effectively. Stay on top of project progress, assign tasks instantly, and reduce context switching between tools.

Frequently asked questions

How do I set up the Jira and Slack integration?

To set up the integration, install the Jira Cloud app from the Slack App Directory, then connect your Jira account by following the authentication prompts. Once connected, you can customize notifications and commands to fit your workflow.

Can I receive Jira issue updates in specific Slack channels?

Yes, you can configure which Slack channels receive notifications for specific Jira projects or issue types, ensuring your team stays informed without unnecessary noise.

Is it possible to create Jira issues directly from Slack?

Absolutely! Use simple Slack commands or message shortcuts to create new Jira issues on the fly without switching apps.

Does the integration support commenting on Jira issues from Slack?

Yes, you can add comments to Jira issues directly from Slack messages, making collaboration faster and more efficient.

Is the Jira and Slack integration secure?

Security is our priority. The integration uses OAuth for authentication and adheres to industry best practices to ensure your data remains safe and private.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Slack?

Frequently asked questions

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