Jira and Twilio Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

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Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

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Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

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Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Jira and Twilio?

Our Jira-Twilio integration empowers your team to automate notifications, send SMS updates, and manage customer communications directly from Jira. Stay informed with real-time alerts on issue status changes, collaborate more effectively, and ensure no critical update goes unnoticed by leveraging Twilio's powerful messaging platform within your Jira projects.

Frequently asked questions

How does the Jira and Twilio integration improve team communication?

The integration enables automated SMS notifications and voice alerts triggered by Jira issue updates, ensuring your team and stakeholders receive timely information wherever they are.

Can I customize which Jira events trigger Twilio messages?

Yes, you can configure specific Jira workflows and issue events to trigger SMS or voice notifications via Twilio, tailoring alerts to your team's needs.

Is it possible to send SMS updates to customers directly from Jira?

Absolutely. With this integration, you can send personalized SMS updates to customers or external contacts directly from Jira tickets, improving transparency and customer engagement.

What setup is required to connect Jira with Twilio?

You need active accounts on both Jira and Twilio. Then, install the integration app, authenticate your Twilio credentials within Jira, and configure your notification rules.

Are there any limits on the number of messages sent through the integration?

Message limits depend on your Twilio plan. The integration itself does not impose additional restrictions, but standard Twilio usage and pricing apply.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Twilio?

Frequently asked questions

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