Jira and WhatsApp Business Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Send Voice Message

Sends a voice message

Send Text Using Template

Send a text message using a pre-defined template

Send Text Message

Sends a text message

List Message Templates

Lists message templates

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Whatsapp Business?

Our Jira and WhatsApp Business integration empowers teams to receive, manage, and respond to WhatsApp messages directly within Jira. Automate ticket creation from WhatsApp conversations, update issue statuses in real-time, and keep your customer communications organized without switching platforms. Enhance collaboration, accelerate response times, and deliver exceptional service by bridging your project management and messaging tools.

Frequently asked questions

How does the Jira and WhatsApp Business integration work?

The integration connects your WhatsApp Business account with Jira, allowing incoming WhatsApp messages to automatically create or update Jira issues. Teams can reply to customers directly from Jira, ensuring all communication and task management happens in one place.

Can I automate ticket creation from WhatsApp messages?

Yes, the integration supports automatic ticket creation. When a customer sends a message via WhatsApp Business, a new Jira issue can be generated based on predefined rules, helping your team track and resolve requests efficiently.

Is it possible to respond to WhatsApp messages within Jira?

Absolutely. You can send and receive WhatsApp messages directly from Jira issues, enabling seamless two-way communication without needing to switch between apps.

Which Jira plans support this integration?

This integration is compatible with Jira Cloud and Jira Server/Data Center editions. Please check your specific plan details or contact support for compatibility confirmation.

Is customer data secure when using this integration?

Yes, security is a top priority. All data exchanged between Jira and WhatsApp Business is encrypted and handled according to industry best practices to ensure your customer information remains safe and confidential.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Whatsapp Business?

Frequently asked questions

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