Jira and Zendesk Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Zendesk?

Our Jira-Zendesk integration bridges the gap between your customer support and development teams. Automatically sync tickets and issues, share real-time updates, and streamline communication to ensure faster problem-solving and enhanced customer satisfaction. With this integration, support agents can create and track Jira issues directly from Zendesk, while developers stay informed of customer context without leaving their Jira environment.

Frequently asked questions

How does the Jira-Zendesk integration improve team collaboration?

The integration enables automatic syncing of tickets and issues between Zendesk and Jira, allowing support and development teams to share updates and comments in real-time. This reduces communication gaps and accelerates issue resolution.

Can I create Jira issues directly from Zendesk tickets?

Yes, support agents can create Jira issues from within Zendesk tickets, linking customer requests to development tasks seamlessly without switching platforms.

Is the integration customizable to fit our workflow?

Absolutely. You can configure which fields sync between Jira and Zendesk, set triggers for automatic updates, and tailor notifications to match your team's processes.

Does the integration support multiple Jira projects and Zendesk groups?

Yes, you can connect multiple Jira projects with corresponding Zendesk groups, enabling flexible and organized management across different teams and product lines.

What security measures are in place for data syncing between Jira and Zendesk?

Our integration uses secure OAuth authentication and encrypted data transfer protocols to ensure your information remains protected at all times.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Zendesk?

Frequently asked questions

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