Jira and Zoho Desk Integration

Explore Triggers and Actions

New Issue Updated Event (Instant)

Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Event

Trigger new event when an event with subscribed event source triggered,

New Issue Created Event (Instant)

Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

New Issue Deleted Event (Instant)

Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Jira and Zoho Desk?

Our Jira-Zoho Desk integration bridges the gap between your customer support and engineering teams. Automatically sync tickets, track issue statuses, and collaborate effortlessly to resolve customer issues faster. Enhance transparency and efficiency by linking Zoho Desk tickets directly to Jira issues, ensuring that every support request is addressed with the right technical expertise.

Frequently asked questions

How does the Jira and Zoho Desk integration work?

The integration syncs tickets and issues between Zoho Desk and Jira, allowing support agents and developers to collaborate in real-time. When a ticket is created or updated in Zoho Desk, a corresponding issue is automatically created or updated in Jira, and vice versa.

Can I customize which fields are synced between Jira and Zoho Desk?

Yes, you can configure the integration to sync specific fields such as status, priority, comments, and attachments to ensure relevant information is shared between both platforms.

Does the integration support real-time updates?

Absolutely. The integration supports real-time synchronization, ensuring that any changes made in Jira or Zoho Desk are immediately reflected on the other platform.

Is it possible to control user permissions within the integration?

Yes, the integration respects the user permissions set in both Jira and Zoho Desk, ensuring that sensitive information is only accessible to authorized team members.

What are the benefits of integrating Jira with Zoho Desk?

Integrating Jira with Zoho Desk improves communication between support and development teams, reduces resolution times, minimizes manual data entry, and provides greater visibility into issue progress, ultimately enhancing customer satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Jira and Zoho Desk?

Frequently asked questions

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