LinkedIn and Freshdesk Integration

Explore Triggers and Actions

New Organization Post Created

Trigger new event when a new post is created by the organization.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Linkedin and Freshdesk?

The LinkedIn and Freshdesk integration empowers your support and sales teams to collaborate effortlessly by syncing LinkedIn contacts and conversations directly into Freshdesk. This integration enables real-time access to customer profiles, streamlines ticket creation from LinkedIn messages, and enriches support interactions with valuable social insights. Boost your team's productivity and deliver personalized customer experiences by bridging your professional network with your helpdesk platform.

Frequently asked questions

What benefits does the LinkedIn and Freshdesk integration offer?

This integration allows you to import LinkedIn contacts into Freshdesk, convert LinkedIn messages into support tickets, and view LinkedIn profiles within your Freshdesk dashboard, enabling faster and more personalized customer support.

How do I set up the LinkedIn and Freshdesk integration?

To set up the integration, navigate to the Freshdesk Marketplace, find the LinkedIn integration app, and follow the step-by-step authentication and configuration instructions to connect your LinkedIn account with Freshdesk.

Can I track LinkedIn conversations directly in Freshdesk?

Yes, the integration allows you to convert LinkedIn messages into Freshdesk tickets, so you can track, manage, and respond to customer inquiries without switching platforms.

Is my LinkedIn data secure when integrated with Freshdesk?

Absolutely. The integration uses secure authentication protocols and complies with data privacy standards to ensure your LinkedIn data remains protected and confidential.

Does this integration support team collaboration?

Yes, by syncing LinkedIn contacts and conversations into Freshdesk, your entire support and sales team can collaborate efficiently, share insights, and provide consistent customer experiences.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Linkedin and Freshdesk?

Frequently asked questions

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