LinkedIn & Freshservice Integration | Streamline IT Service with Professional Insights

Explore Triggers and Actions

New Organization Post Created

Trigger new event when a new post is created by the organization.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Linkedin and Freshservice?

The LinkedIn and Freshservice integration empowers your IT and support teams by bringing LinkedIn’s rich professional data directly into your Freshservice platform. Instantly access user profiles, verify credentials, and gain context on contacts to deliver personalized and efficient service. Automate ticket creation from LinkedIn interactions, enrich asset and user records, and improve collaboration with up-to-date professional information—all within a single unified workspace.

Frequently asked questions

What benefits does integrating LinkedIn with Freshservice provide?

This integration allows your team to access LinkedIn profiles and professional data directly within Freshservice, enabling faster user verification, personalized support, and improved communication. It also streamlines workflows by automating ticket creation from LinkedIn interactions.

How do I set up the LinkedIn integration in Freshservice?

To set up the integration, navigate to the Freshservice Marketplace, find the LinkedIn app, and follow the prompts to authenticate your LinkedIn account. Once connected, configure your preferences for data syncing and automation rules.

Is my LinkedIn data secure when integrated with Freshservice?

Yes. The integration follows strict security protocols and complies with data protection regulations to ensure your LinkedIn data remains secure and is only accessed with your permission within Freshservice.

Can I automate ticket creation from LinkedIn messages or posts?

Yes. The integration supports automation rules that can create Freshservice tickets based on specific LinkedIn interactions, helping your team respond promptly to service requests or issues raised via LinkedIn.

Does the integration support syncing contact updates between LinkedIn and Freshservice?

The integration allows you to pull the latest professional information from LinkedIn profiles into Freshservice, ensuring your contact records are always up to date with current roles, companies, and other relevant details.

Linkedin and Freshservice Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Linkedin and Freshservice?

Frequently asked questions

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