Mailchimp and Freshdesk Integration

Explore Triggers and Actions

New Subscriber (Instant)

Trigger new event when a subscriber is added to an audience list.

New or Updated Subscriber (Instant)

Trigger new event when a subscriber is added or updated (on profile, or email address change) in an audience list.

New List Event (Instant)

Trigger new event when the following occurs on an audience list: a campaign is sent or cancelled, a subsciber is added, unsuscribed, has a profile update, or has the associated email address changed, or cleaned.

New Unsubscriber (Instant)

Trigger new event when a subscriber is removed from an audience list.

New Customer

Trigger new event when a new customer is added to a selected store.

Link Clicked

Trigger new event when a recipient clicks a pre-specified link in an specific campaign.

New Audience

Trigger new event when an audience is added to the connected Mailchimp account.

New Campaign

Trigger new event when a new campaign is created or sent

New File

Trigger new event when a new file is added to the File Manager of the connected Mailchimp account.

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Mailchimp and Freshdesk?

Our Mailchimp and Freshdesk integration empowers your team to synchronize customer data, automate marketing campaigns based on support interactions, and deliver personalized experiences. Automatically sync contacts and ticket information between platforms to streamline communication and boost customer satisfaction.

Frequently asked questions

How does the Mailchimp and Freshdesk integration work?

The integration syncs customer data and support ticket information between Mailchimp and Freshdesk, allowing you to trigger targeted email campaigns based on customer support interactions and segment your audience more effectively.

Can I automate email campaigns based on Freshdesk tickets?

Yes, you can set up automation rules that trigger Mailchimp email campaigns when specific ticket events occur in Freshdesk, such as ticket creation, resolution, or status updates.

Is customer data synced in real-time between Mailchimp and Freshdesk?

The integration supports near real-time synchronization, ensuring your contact lists and ticket data stay up to date across both platforms for accurate targeting and support.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration features a user-friendly setup process with step-by-step instructions to connect Mailchimp and Freshdesk quickly and easily.

Will this integration help improve customer support and marketing alignment?

Absolutely. By connecting your marketing and support data, your teams can collaborate more effectively, delivering personalized communications that address customer needs and enhance overall satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Mailchimp and Freshdesk?

Frequently asked questions

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