Microsoft Outlook
Freshservice
Microsoft Outlook and Freshservice Integration
Seamlessly connect Microsoft Outlook with Freshservice to streamline your IT service management directly from your inbox.
Seamlessly connect Microsoft Outlook with Freshservice to streamline your IT service management directly from your inbox.
The Microsoft Outlook and Freshservice integration empowers IT teams to manage tickets, track requests, and collaborate effortlessly without switching between platforms. Convert emails into tickets, update existing requests, and stay on top of IT workflows right from Outlook, enhancing productivity and response times.
With the integration installed, simply select the email in Outlook and use the Freshservice add-in to create a new ticket. The email content and attachments will be automatically imported into Freshservice.
Yes, you can search for existing tickets within the Outlook add-in and add comments or update ticket statuses directly from your inbox.
Absolutely. The Freshservice add-in works seamlessly with both Outlook desktop and Outlook web app, ensuring flexibility across devices.
While the integration allows manual ticket creation from emails, you can also configure Freshservice’s email forwarding rules to automatically create tickets from incoming emails.
Yes, the integration adheres to strict security protocols, ensuring that your data is encrypted and handled in compliance with industry standards.
