Microsoft Outlook
Jira

Microsoft Outlook and Jira Integration

Seamlessly connect Microsoft Outlook with Jira to streamline your workflow and boost productivity.

Explore Triggers and Actions

New Attachment Received (Instant)
Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.
New Contact Event (Instant)
Trigger new event when a new Contact is created
New Email Event (Instant)
Trigger new event when an email is received in specified folders.
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Outlook and Jira?

Our Microsoft Outlook and Jira integration allows you to effortlessly convert emails into actionable Jira issues without leaving your inbox. Track project progress, assign tasks, and update issues directly from Outlook, ensuring your team stays aligned and responsive. This integration eliminates the need to switch between platforms, saving time and reducing errors.

Connect
Microsoft Outlook
and
Jira
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I create a Jira issue from an Outlook email?

With the integration installed, simply select the email you want to convert and click the 'Create Jira Issue' button in Outlook. Fill in the necessary details, and the issue will be created in your Jira project instantly.

Can I update Jira issues directly from Outlook?

Yes! You can add comments, change statuses, and assign issues without leaving Outlook, keeping your workflow smooth and efficient.

Is my data secure when using this integration?

Absolutely. All data transfers between Outlook and Jira are encrypted and comply with industry-standard security protocols to protect your information.

Which versions of Microsoft Outlook and Jira are supported?

The integration supports Microsoft Outlook 2016 and later versions, including Outlook for Microsoft 365, and Jira Cloud as well as Jira Server versions 8.0 and above.

Do I need admin rights to install the integration?

Typically, you will need appropriate permissions in both Outlook and Jira to install and configure the integration. Check with your IT administrator if you encounter any restrictions.

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