Microsoft Outlook
RingCentral

Microsoft Outlook and Ringcentral Integration

Seamlessly connect Microsoft Outlook with RingCentral to streamline your communication and boost productivity.

Explore Triggers and Actions

New Attachment Received (Instant)
Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.
New Contact Event (Instant)
Trigger new event when a new Contact is created
New Email Event (Instant)
Trigger new event when an email is received in specified folders.
Get Message
Get message from the Message Store. See the API docs
Create Meeting
Creates a new meeting.
Make CallOut
Creates a new outbound call out session. See the API docs
Create Contact
Creates a user personal contact.
Send SMS
Creates and sends a new text message.
Download Recording
Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Outlook and Ringcentral?

The Microsoft Outlook and RingCentral integration allows users to make and receive RingCentral calls directly from their Outlook interface. Manage contacts, schedule meetings, and access call logs without switching apps, ensuring a unified communication experience that saves time and enhances collaboration.

Connect
Microsoft Outlook
and
RingCentral
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I install the RingCentral add-in for Microsoft Outlook?

You can install the RingCentral add-in from the Microsoft AppSource store or directly within Outlook by navigating to the Add-ins section and searching for RingCentral. Follow the prompts to add and authorize the integration.

Can I make RingCentral calls directly from my Outlook calendar?

Yes, the integration enables you to initiate RingCentral calls from your Outlook calendar events, making it easy to join meetings or call contacts without leaving your calendar view.

Will my RingCentral call logs sync with Outlook?

Call logs made through the integration are accessible within RingCentral, and relevant meeting details can be linked within Outlook, providing a cohesive record of your communications.

Is the integration compatible with both Outlook desktop and Outlook web app?

Yes, the RingCentral add-in supports both the Outlook desktop application and the Outlook web app, ensuring consistent functionality across platforms.

Does the integration support RingCentral video meetings from Outlook?

Absolutely, you can schedule and join RingCentral video meetings directly from Outlook, streamlining your workflow and enhancing your virtual collaboration.

Built by folks who built