Microsoft Outlook and Twilio Integration

Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Get Call

Return call resource of an individual call

Download Recording Media

Download a recording media file

Delete Message

Delete a message record from your account

Create Verification Service

Create a verification service for sending SMS verifications

Delete Call

Remove a call record from your account

Check Verification Token

Check if user-provided token is correct

Make a Phone Call

Make a phone call passing text, a URL, or an application

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Outlook and Twilio?

Our Microsoft Outlook and Twilio integration empowers users to send SMS, make calls, and manage communications directly from their Outlook inbox. Streamline customer engagement, automate notifications, and track interactions without switching apps, ensuring you stay connected and efficient.

Frequently asked questions

How do I set up the Microsoft Outlook and Twilio integration?

To set up the integration, install the Twilio add-in from the Microsoft AppSource within Outlook, then connect your Twilio account by entering your API credentials. Once connected, you can start sending SMS and making calls directly from Outlook.

Can I send SMS messages to multiple contacts at once?

Yes, the integration supports bulk SMS messaging. You can select multiple contacts in Outlook and send personalized SMS messages simultaneously through Twilio.

Is my communication data secure with this integration?

Absolutely. All data transmitted between Outlook and Twilio is encrypted using industry-standard security protocols, ensuring your communications and customer information remain safe and confidential.

Does this integration support automated messaging and notifications?

Yes, you can set up automated SMS notifications and reminders triggered by calendar events or email activities, helping you keep your contacts informed without manual effort.

Are there any additional costs for using Twilio with Outlook?

While the Outlook add-in is free to install, Twilio charges apply based on your usage of SMS, voice calls, and other services. Please refer to Twilio's pricing page for detailed information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Microsoft Outlook and Twilio?

Frequently asked questions

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