Microsoft Teams
Aircall

Microsoft Teams and Aircall Integration

Seamlessly connect your Aircall phone system with Microsoft Teams to enhance communication and collaboration across your organization.

Explore Triggers and Actions

New Channel Message
Trigger new event when a new message is posted in a channel
New Channel
Trigger new event when a new channel is created within a team
New Chat Message
Trigger new event when a new message is received in a chat
New Team Member
Trigger new event when a new member is added to a team
New Chat
Trigger new event when a new chat is created
New Team
Trigger new event when a new team is joined by the authenticated user
Get Call
Retrieves details about a call.
Update Contact
Update a contact in Aircall.
Create Contact
Create a contact in Aircall.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Teams and Aircall?

The Microsoft Teams and Aircall integration empowers your team to make and receive calls directly within Microsoft Teams using Aircall’s cloud-based phone system. Streamline workflows by accessing call controls, contact information, and call history without switching apps. This integration boosts productivity, improves customer interactions, and centralizes communication for a more efficient work environment.

Connect
Microsoft Teams
and
Aircall
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I set up the Aircall integration with Microsoft Teams?

To set up the integration, log into your Aircall dashboard, navigate to the Integrations section, and select Microsoft Teams. Follow the step-by-step prompts to authorize and connect your Teams account with Aircall. Once connected, users can start making and receiving calls within Microsoft Teams.

Can I make and receive Aircall calls directly in Microsoft Teams?

Yes, the integration allows users to make and receive Aircall calls directly inside Microsoft Teams, providing a unified communication experience without the need to switch between platforms.

Will call data sync between Aircall and Microsoft Teams?

Call logs, recordings, and contact information are synchronized to ensure your communication history is consistent and accessible within both Aircall and Microsoft Teams.

Is the Aircall and Microsoft Teams integration secure?

Absolutely. Both Aircall and Microsoft Teams use industry-leading security protocols to protect your data and ensure secure communication across the integrated platform.

Does the integration support team collaboration features like call transfers and conferencing?

Yes, users can leverage Aircall’s call management features such as call transfers, conferencing, and call queuing directly within Microsoft Teams, enhancing team collaboration and customer service.

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