Microsoft Teams and Freshdesk Integration

Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Teams and Freshdesk?

The Microsoft Teams and Freshdesk integration empowers your support and collaboration teams to work together effortlessly. Instantly create, view, and update Freshdesk tickets directly within Microsoft Teams channels and chats. Stay on top of customer issues without switching apps, enabling faster response times and improved team communication. This integration streamlines workflows by bringing ticket management and team collaboration into a single unified platform.

Frequently asked questions

How do I connect Microsoft Teams with Freshdesk?

You can connect Microsoft Teams with Freshdesk by installing the Freshdesk app from the Microsoft Teams App Store and following the setup instructions to authorize and link your Freshdesk account.

Can I create Freshdesk tickets directly from Microsoft Teams?

Yes, the integration allows you to create new Freshdesk tickets directly within Microsoft Teams channels or chats, making it easy to log customer issues without leaving your collaboration workspace.

Will I receive Freshdesk ticket notifications in Microsoft Teams?

Absolutely. You can configure notifications to receive real-time updates on ticket status changes, new tickets, and agent responses right inside Microsoft Teams.

Is it possible to update and manage tickets from Microsoft Teams?

Yes, you can view ticket details, add comments, update statuses, and assign tickets within Microsoft Teams, ensuring your support team stays aligned and responsive.

Does this integration support multiple Freshdesk accounts or teams?

The integration supports multiple Freshdesk accounts, allowing different teams to connect their respective accounts within Microsoft Teams for tailored collaboration.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Microsoft Teams and Freshdesk?

Frequently asked questions

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