Microsoft Teams and RingCentral Integration

Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Teams and Ringcentral?

The Microsoft Teams and RingCentral integration empowers your team to make and receive RingCentral calls directly within Microsoft Teams. This unified platform streamlines workflows by combining RingCentral’s robust cloud phone system with Teams’ collaboration tools, enabling voice, video, and messaging all in one place. Enhance productivity, reduce app switching, and keep your communications centralized with this powerful integration.

Frequently asked questions

What features are available with the Microsoft Teams and RingCentral integration?

With this integration, users can make and receive RingCentral calls, access voicemail, manage call logs, and use RingCentral’s advanced phone system features directly within Microsoft Teams. It also supports call transfers, conference calls, and SMS messaging without leaving the Teams interface.

How do I set up the RingCentral integration in Microsoft Teams?

To set up, install the RingCentral app from the Microsoft Teams app store, then sign in with your RingCentral credentials. Follow the guided setup to link your accounts and configure call settings. Admins can manage permissions and deployment through the Teams admin center.

Is the integration secure and compliant with industry standards?

Yes, both Microsoft Teams and RingCentral adhere to strict security protocols, including end-to-end encryption, multi-factor authentication, and compliance with standards such as GDPR, HIPAA, and SOC 2. The integration maintains these security measures to protect your communications.

Can I use RingCentral calling features on mobile devices within Microsoft Teams?

Absolutely. The integration supports mobile use, allowing you to make and receive RingCentral calls through the Microsoft Teams mobile app, ensuring you stay connected on the go with full calling functionality.

Does this integration support international calling and global teams?

Yes, RingCentral’s global cloud phone system combined with Microsoft Teams enables seamless international calling and collaboration across different regions, making it ideal for global teams requiring reliable and scalable communication solutions.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Microsoft Teams and Ringcentral?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams