Microsoft Teams and Twilio Integration

Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Teams and Twilio?

Our Microsoft Teams and Twilio integration empowers your team to send and receive SMS, voice calls, and notifications directly within Microsoft Teams. Streamline communication by combining Twilio’s powerful programmable messaging and voice capabilities with the collaboration features of Teams, enabling faster responses, improved customer engagement, and centralized communication management.

Frequently asked questions

What features does the Microsoft Teams and Twilio integration offer?

The integration allows users to send and receive SMS messages, make and receive voice calls, and receive real-time notifications from Twilio directly within Microsoft Teams channels and chats, enhancing collaboration and communication efficiency.

How do I set up the integration between Microsoft Teams and Twilio?

Setup involves connecting your Twilio account with Microsoft Teams via our integration app. After authentication, configure your messaging and calling preferences within Teams to start sending and receiving communications seamlessly.

Can I automate workflows using this integration?

Yes, you can automate notifications, alerts, and messaging workflows by leveraging Twilio’s programmable APIs combined with Microsoft Teams’ automation tools like Power Automate, enabling customized communication flows.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration adheres to industry-standard security protocols, including encryption and secure authentication, ensuring your communications and data remain protected and compliant with regulations like GDPR.

Do I need separate licenses for Microsoft Teams and Twilio to use this integration?

Yes, you will need active accounts for both Microsoft Teams and Twilio. Our integration app facilitates the connection between the two platforms but does not replace the need for individual service licenses.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Microsoft Teams and Twilio?

Frequently asked questions

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