Microsoft Teams and Zendesk Sell Integration

Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Create Contact

Creates a new contact.

Create Lead

Creates a new lead.

Create Task

Creates a new task.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Microsoft Teams and Zendesk Sell?

The Microsoft Teams and Zendesk Sell integration empowers sales teams to communicate, track deals, and manage customer relationships all within a unified workspace. Instantly access Zendesk Sell data, receive real-time notifications, and update deals directly from Microsoft Teams channels and chats, streamlining workflows and enhancing productivity.

Frequently asked questions

How does the Microsoft Teams and Zendesk Sell integration improve sales collaboration?

By bringing Zendesk Sell data into Microsoft Teams, sales teams can discuss deals, share updates, and make decisions in real-time without switching platforms, ensuring faster response times and better alignment.

Can I receive Zendesk Sell notifications within Microsoft Teams?

Yes, the integration allows you to get real-time notifications about deal updates, task reminders, and customer interactions directly in your Teams channels or chats.

Is it possible to update Zendesk Sell records from Microsoft Teams?

Absolutely. You can create, edit, and update deals, contacts, and tasks within Microsoft Teams, keeping your CRM data accurate and up-to-date without leaving your collaboration hub.

What are the setup requirements for integrating Microsoft Teams with Zendesk Sell?

You need active accounts for both Microsoft Teams and Zendesk Sell. The integration can be enabled via the Zendesk Sell app available in the Microsoft Teams app store, with simple authentication steps to connect both platforms securely.

Does this integration support all Zendesk Sell plans?

The integration is compatible with most Zendesk Sell plans, but certain advanced features may require higher-tier subscriptions. Please check your plan details or contact support for specific compatibility information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Microsoft Teams and Zendesk Sell?

Frequently asked questions

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