monday.com + Freshdesk Integration | Streamline Support & Project Management

Explore Triggers and Actions

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Board Created

Trigger new event when a board is created in Monday.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Monday and Freshdesk?

The monday.com and Freshdesk integration empowers teams to synchronize support tickets with project tasks effortlessly. Automatically convert Freshdesk tickets into actionable monday.com items, track progress in real-time, and enhance collaboration between support and project teams. This integration ensures no customer request falls through the cracks and accelerates issue resolution by bridging communication gaps.

Frequently asked questions

How does the monday.com and Freshdesk integration work?

The integration syncs Freshdesk support tickets with monday.com boards, allowing you to create, update, and track tickets as tasks within monday.com. Changes in either platform reflect automatically, keeping your teams aligned.

Can I customize which Freshdesk tickets sync to monday.com?

Yes, you can set filters based on ticket status, priority, or tags to control which Freshdesk tickets are synced to your monday.com boards, ensuring only relevant tickets are tracked.

Does the integration support real-time updates?

Absolutely. The integration ensures that any updates made to tickets in Freshdesk or tasks in monday.com are reflected in real-time, providing up-to-date information across both platforms.

Is technical expertise required to set up the integration?

No technical expertise is needed. The integration can be set up quickly through an intuitive interface with step-by-step guidance, making it accessible for all team members.

Will this integration improve collaboration between support and project teams?

Yes, by linking support tickets with project tasks, the integration fosters better communication and transparency between support and project teams, leading to faster issue resolution and improved customer satisfaction.

Monday and Freshdesk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Freshdesk?

Frequently asked questions

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