monday.com + Freshservice Integration | Streamline IT & Project Workflows

Explore Triggers and Actions

New Board Created

Trigger new event when a board is created in Monday.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

New User Created

Trigger new event when a new user is created in Monday.

Specific Column Updated (Instant)

Trigger new event when a value in the specified column is updated.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Monday and Freshservice?

The monday.com and Freshservice integration empowers teams to synchronize tasks, incidents, and projects effortlessly. Automate ticket creation from monday.com boards, update statuses in real-time, and ensure your IT and project teams stay aligned. This integration reduces manual data entry, accelerates issue resolution, and enhances collaboration across departments.

Frequently asked questions

How does the monday.com and Freshservice integration improve workflow?

By linking monday.com boards with Freshservice tickets, the integration automates updates and task synchronization, reducing manual work and ensuring both IT and project teams have real-time visibility into progress and issues.

Can I create Freshservice tickets directly from monday.com?

Yes, you can set up automation to create Freshservice tickets automatically based on specific triggers or updates within your monday.com boards.

Is it possible to sync status updates between monday.com and Freshservice?

Absolutely. Status changes in either platform can be configured to update the other, keeping both systems aligned without manual intervention.

What kind of data can be shared between monday.com and Freshservice?

You can sync task details, ticket statuses, priority levels, assignees, due dates, and comments to maintain comprehensive and up-to-date information across both platforms.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration setup is user-friendly with step-by-step guides and customizable automation recipes to fit your team's needs.

Monday and Freshservice Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Freshservice?

Frequently asked questions

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