monday.com + Intercom Integration | Streamline Customer Support & Project Management

Explore Triggers and Actions

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Board Created

Trigger new event when a board is created in Monday.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Monday and Intercom?

The monday and Intercom integration empowers teams to synchronize customer conversations with project tasks effortlessly. Automatically create and update monday.com items from Intercom messages, ensuring your support and product teams stay aligned. Enhance collaboration, reduce response times, and deliver exceptional customer experiences by bridging your communication and project management platforms.

Frequently asked questions

What does the monday and Intercom integration do?

It connects your Intercom customer conversations with monday.com boards, allowing you to create, update, and track tasks based on customer interactions directly within monday.com.

How can this integration improve my team's workflow?

By syncing customer messages with project tasks, your support and product teams can collaborate more effectively, prioritize issues faster, and ensure no customer request falls through the cracks.

Is the integration easy to set up?

Yes, the integration is user-friendly and can be set up in minutes without any coding. Simply connect your monday.com and Intercom accounts and customize the automation rules to fit your workflow.

Can I customize which Intercom conversations sync to monday.com?

Absolutely. You can set filters and triggers based on conversation tags, message content, or customer attributes to control which Intercom interactions create or update monday.com items.

Does the integration support real-time updates?

Yes, the integration supports real-time syncing, ensuring that any updates in Intercom or monday.com are reflected promptly across both platforms.

Monday and Intercom Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Intercom?

Frequently asked questions

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