monday.com + Jira Service Desk Integration | Streamline Support & Project Management

Explore Triggers and Actions

New Board Created

Trigger new event when a board is created in Monday.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

New User Created

Trigger new event when a new user is created in Monday.

Specific Column Updated (Instant)

Trigger new event when a value in the specified column is updated.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Monday and Jira Service Desk?

The monday.com and Jira Service Desk integration empowers teams to synchronize tasks, tickets, and updates across both platforms effortlessly. By bridging monday.com's flexible work OS with Jira Service Desk's powerful IT service management, you can ensure real-time collaboration between project managers, developers, and support agents. Automate ticket creation, status updates, and priority changes to reduce manual work and accelerate issue resolution.

Frequently asked questions

What benefits does the monday.com and Jira Service Desk integration provide?

This integration enables real-time synchronization of tickets and tasks, improves cross-team collaboration, reduces manual data entry, and accelerates issue resolution by keeping project and support teams aligned.

How do I set up the integration between monday.com and Jira Service Desk?

You can set up the integration directly from the monday.com Apps Marketplace by connecting your Jira Service Desk account and configuring automation recipes to sync tickets, statuses, and comments between both platforms.

Can I customize which Jira Service Desk projects sync with monday.com boards?

Yes, the integration allows you to select specific Jira Service Desk projects and customize which fields and statuses are synced to your monday.com boards to fit your team's workflow.

Does the integration support two-way synchronization?

Absolutely. Updates made in monday.com or Jira Service Desk, such as status changes or comments, are reflected in both platforms to ensure all teams have the latest information.

Is my data secure when using the monday.com and Jira Service Desk integration?

Yes, both monday.com and Jira Service Desk adhere to industry-leading security standards, and the integration uses secure authentication protocols to protect your data during synchronization.

Monday and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Jira Service Desk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams