monday.com + Twilio Integration | Automate SMS & Voice Notifications

Explore Triggers and Actions

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Board Created

Trigger new event when a board is created in Monday.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes.

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Monday and Twilio?

The monday.com and Twilio integration empowers teams to automate SMS, voice, and messaging notifications directly from their monday.com workflows. Instantly send updates, reminders, and alerts to clients or team members without leaving your project management platform. This integration streamlines communication, reduces manual follow-ups, and ensures your team stays aligned in real-time.

Frequently asked questions

What can I do with the monday.com and Twilio integration?

You can automate sending SMS and voice notifications triggered by monday.com board activities, such as task updates, status changes, or deadline reminders, keeping your team and clients informed instantly.

Do I need a Twilio account to use this integration?

Yes, a valid Twilio account is required to connect with monday.com and send messages through the integration.

Can I customize the messages sent through this integration?

Absolutely! You can tailor message content using dynamic fields from your monday.com boards to personalize notifications for your recipients.

Is this integration secure and compliant with data privacy standards?

Yes, both monday.com and Twilio adhere to strict security protocols and compliance standards to ensure your data and communications remain safe and private.

How do I set up the monday.com and Twilio integration?

Simply connect your Twilio account within monday.com’s integration center, configure your desired triggers and message templates, and start automating your communications instantly.

Monday and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Twilio?

Frequently asked questions

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