monday.com + Zendesk Integration | Streamline Customer Support & Teamwork

Explore Triggers and Actions

New Board Created

Trigger new event when a board is created in Monday.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Name Updated (Instant)

Trigger new event when an item's name is updated.

New Item Created (Instant)

Trigger new event when a new item is added to a board.

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items.

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created.

New User Created

Trigger new event when a new user is created in Monday.

Specific Column Updated (Instant)

Trigger new event when a value in the specified column is updated.

Column Value Updated (Instant)

Trigger new event when a column value is updated on a board.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Monday and Zendesk?

The monday.com and Zendesk integration empowers your team to streamline customer service processes by syncing tickets, automating task creation, and providing real-time updates between platforms. Manage support requests effortlessly while keeping your project boards up to date, ensuring faster resolutions and improved communication across departments.

Frequently asked questions

What does the monday.com and Zendesk integration do?

This integration connects your Zendesk support tickets with monday.com boards, allowing you to automate task creation, track ticket status, and collaborate efficiently without switching between platforms.

How can I automate workflows between monday.com and Zendesk?

You can set up automation rules to create or update monday.com items when new Zendesk tickets are received or changed, enabling your team to respond quickly and keep all stakeholders informed.

Is the integration customizable to fit my team's needs?

Yes, the integration offers flexible configuration options to map Zendesk ticket fields to monday.com columns and tailor automation triggers based on your unique workflows.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration features an intuitive setup process with step-by-step guidance to connect your monday.com and Zendesk accounts quickly.

Will my data stay secure when using this integration?

Absolutely. Both monday.com and Zendesk adhere to industry-leading security standards to ensure your data is protected throughout the integration process.

Monday and Zendesk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Monday and Zendesk?

Frequently asked questions

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