Notion and Freshdesk Integration

Explore Triggers and Actions

New Comment Created

Trigger new event when a new comment is created in a page or block.

New Database Created

Trigger new event when a database is created.

New Page in Database

Trigger new event when a page is created in the selected database.

Page or Subpage Updated

Trigger new event when the selected page or one of its sub-pages is updated.

New or Updated Page in Database (By Timestamp)

Trigger new event when a page is created or updated in the selected database.

Page Updated

Trigger new event when a selected page is updated.

New or Updated Page in Database (By Property)

Trigger new event when a page is created or updated in the selected database.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Notion and Freshdesk?

Our Notion-Freshdesk integration empowers your support team by syncing Freshdesk tickets directly into Notion. Easily create, update, and manage support documentation alongside live ticket data, ensuring your knowledge base is always up-to-date and your team stays aligned. Enhance collaboration, reduce response times, and deliver exceptional customer experiences by bridging your helpdesk and workspace effortlessly.

Frequently asked questions

What does the Notion and Freshdesk integration do?

This integration syncs Freshdesk support tickets with Notion, allowing you to manage and update customer issues and knowledge base articles in one centralized workspace.

How do I set up the Notion-Freshdesk integration?

Simply connect your Freshdesk and Notion accounts through our integration dashboard, authorize access, and customize sync settings to start syncing tickets and notes automatically.

Can I update Freshdesk tickets from within Notion?

Yes, you can add comments and update ticket statuses directly from Notion, and changes will reflect in Freshdesk in real-time.

Is my data secure when using this integration?

Absolutely. We use industry-standard encryption and follow strict data privacy protocols to ensure your information remains safe and confidential.

Does this integration support multiple Freshdesk and Notion accounts?

Yes, you can connect multiple Freshdesk and Notion accounts to manage different teams or projects within the same integration platform.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Notion and Freshdesk?

Frequently asked questions

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